thread Re: How do i rectify an overcharge. in Payments Troubleshooting

How do i rectify an overcharge.

Recordshopppe — Sat, 20 Sep 2025 19:14:20 GMT

My co worker rang up a 30$ sale yesterday as 30,101$ I then hit accidental charge for 30,071$ and now it has shown up as reversed but it's minus the fees and cleared my square loan and wiped out my bank savings to cover the fees. Help !!!

Re: How do i rectify an overcharge.

TheRealChipA — Mon, 26 Aug 2024 12:18:37 GMT

Hey @Recordshopppe. Sorry to hear this. But, I’m confused. Are you saying that you charged a customer’s card $30,101 by mistake and that it was actually approved? And then you were able to reverse that charge?

If that is the case and your luck was so bad that the customer actually had a $30,000 credit limit (wow), then you’ll need to get on the phone with Square Support ASAP. Talk to a human being. Don’t chat. Don’t email. Call. Hopefully they can help you sort this out, but there’s nothing we can do here as fellow sellers. This is a highly unusual case and I doubt it will be a quick fix. Still, I definitely wish you good luck in resolving it.

Re: How do i rectify an overcharge.

Recordshopppe — Mon, 26 Aug 2024 12:31:55 GMT

Thank you! They are closed on the phones for pacific timr. Ill keep trying. Who has a 30k approval limit without the bank calling or the feds. So crazy.

Re: How do i rectify an overcharge.

Recordshopppe — Mon, 26 Aug 2024 12:26:06 GMT

I forgot to mention that Square immediately offered my a 5800$ square loan as a result of this transaction. Lol

Re: How do i rectify an overcharge.

Recordshopppe — Mon, 26 Aug 2024 13:26:53 GMT

So it turns out I have to eat 800$ in processing fees. And they hopefully will restore my loan terms and schedule of payments. The 30k paid off my loan which required them dipping into my bank. Which is negative now obviously. So dumb.

Re: How do i rectify an overcharge.

Sammie_C — Mon, 26 Aug 2024 16:30:05 GMT

Hi @Recordshopppe!

Thank you for reaching out and I'm sorry to hear about this situation!

I went ahead and sent over an email with some more information.

Feel free to give us a call at 855-897-1838 between 7am-5pm PT Monday-Friday, as well.

Let us know if you have any other questions!