thread Re: Australian mobile numbers invalid in Payments Troubleshooting

Australian mobile numbers invalid

MPHS-Robert — Sat, 20 Sep 2025 07:27:36 GMT

We have a store based in the U.S. and a customer in Australia trying to make a purchase. The transaction fails with an invalid phone number message. This is an Australian mobile number (04xxxxxxxx). WooCommerce lists Australia in "sell to specific countries."

The customer has tried omitting the leading zero, and using the +61 prefix with the number, but none are accepted.

I'm brand new to WooCommerce & Square so I really would appreciate some guidance on how to troubleshoot this. Thanks!

Re: Australian mobile numbers invalid

frances_a — Mon, 12 Aug 2024 20:57:56 GMT

Hello @MPHS-Robert 👋

I'm sorry to hear you're experiencing issue with your new site.

Have you created a website using WooCommerce and are accepting payments with Square as your payment processor?

Can you please share the URL to your website?

This sounds like it is an issue on WooCommerce's side, but I would like to take a look at the site so we make sure we address any issues that are occurring on our end.

In general, to get assistance with this integration, you'll want to reach out to WooCommerce directly, as they manage their features, services, and subscriptions.

You can learn more about our integration here.

Thank you!

Re: Australian mobile numbers invalid

MPHS-Robert — Mon, 12 Aug 2024 22:24:32 GMT

Thank you for the information. Good to know about working through WooCommerce.

Yes, we are using WooCommerce accepting payments with Square. The site address is www.mopac.org.

Re: Australian mobile numbers invalid

frances_a — Tue, 13 Aug 2024 01:12:57 GMT

Thanks for sharing, @MPHS-Robert

It looks like the interface is WooCommerce's.

I would suggest reaching out to them so they can assist.