thread Re: Error making the payment in Payments Troubleshooting

Error making the payment

Cafetera — Sat, 20 Sep 2025 19:09:44 GMT

Is anyone having problems charging customers? Mine says payment failed. Is not working, no matter which payment method is being used.

Re: Error making the payment

JK_Fiber_Art — Thu, 26 Sep 2024 20:40:09 GMT

Per this site, Square has or is experiencing some system issues that may be related to your concerns. When there are system problems, some things can affect other things. One option is accept transactions off line in situations like this. Suggest book marking that site for future references as it does come in handy. Please understand that the volunteers here are not the same as Tech or Customer Support but, we do have a lot of hands-on experience using Square's Apps and Hardware.

Re: Error making the payment

BernadetteA — Fri, 27 Sep 2024 04:09:49 GMT

Hi @Cafetera

Are you still having this issue? If so, I recommend reaching out to the direct support team since a rep will need to access the account to troubleshoot this one-on-one with you.

You can reach the team by logging into your account, then clicking the following link: https://squ.re/3CrXkmg

Also, you will want to save or bookmark the link that @JK_Fiber_Art provided as it is super useful for keeping up with any known disruptions the engineers have flagged.

Best wishes to you! 😊