thread Re: Who is my account manager in Payments Troubleshooting

Who is my account manager

greatazestate — Sat, 20 Sep 2025 19:09:36 GMT

My account manager seems to have left square as her phone doesn't go through anymore. I would love to chat with my account manager but can't seem to find where I would know who that is. I searched on my account details on square but couldn't find anything. Does anyone know how to get a new account manager or how to get in contact with the current one if you don't know who it is?

Re: Who is my account manager

maxpete — Sun, 29 Sep 2024 12:50:51 GMT

@greatazestate Welcome to the Community and sorry to hear that you've been having trouble getting ahold of your Account Manager! I went ahead and sent in a request to the team, so hopefully you should be hearing back from an AM in a few days but keep us posted please!

Re: Who is my account manager

BCStandoklahoma — Thu, 12 Dec 2024 10:09:03 GMT

Hello,

I am also having the same issue. I have sent several emails to my old Square Account Manager asking for the contact info for my new Square Account Manager. It has been over 5 weeks and I still haven't received the information. Can someone please let us know who our direct point of contact is ? Why didn't we get an email letting us know there was a change ?

Re: Who is my account manager

maxpete — Thu, 12 Dec 2024 12:48:36 GMT

@BCStandoklahoma thanks for the flag, I will reach out to the team!

Re: Who is my account manager

shadzor — Fri, 12 Sep 2025 14:10:25 GMT

Good morning -- having exact same issue here for Biscuit Love - I have been trying to get in touch with our account manager for weeks and think she might no longer be with Square -- I tried her phone number too and it said it was disconnected (not a good sign) - I would love to speak to someone ASAP - specifically regarding table side QR code ordering.