thread No option for tipping screen in Payments Troubleshooting

No option for tipping screen

jtenos — Sat, 20 Sep 2025 19:08:21 GMT

From what I'm reading, there's supposed to be an option in the Checkout/Tipping screen on the mobile app, to let you add a "Separate Tipping Screen" to the checkout process. However, there's no option for me.

Do you know if there's some other reason I wouldn't be able to set that? I generally don't want to print out receipts so the screen would be the only way to get credit card tips. When I walk through the screens to try checking out, there's no option there.

Re: No option for tipping screen

Lovewell — Tue, 08 Oct 2024 17:54:52 GMT

Hey there! This is what ours looks like and it’s showing up just fine. Maybe try and switch up your options and see if it kicks back on 🙂

Re: No option for tipping screen

jtenos — Wed, 09 Oct 2024 17:01:42 GMT

From what I found out, apparently the "Separate Tipping Screen" option only shows up when you are connected to a printer. I'm not on a printer, and the option is unnecessary in that case, since there's no way to do paper tips if you don't have paper.

I hadn't run a test transaction through when I posted this, but I just did, and I did get the tipping screen after swiping the card. I was expecting to see it before swiping, but after works just fine.

So everything is all good.

Thanks for the follow up.

Re: No option for tipping screen

shraddha-bpo — Mon, 18 Nov 2024 12:33:12 GMT

When I go to checkout, I do not see the tip option even after I setup of the tip option (toggled on) why so ? and how to solve this and get the tip option when I checkout?

Re: No option for tipping screen

jtenos — Mon, 18 Nov 2024 19:09:11 GMT

If you have the same concern I did, the tipping screen worked just fine, but it shows up after running the card through, not before. So the only way to test was to run a test transaction and actually run a card, then you'll see the tip screen. I verified this by just running a $1 transaction with my own personal card, but I don't know if there's a way to test it without doing a real charge.

Re: No option for tipping screen

shraddha-bpo — Tue, 19 Nov 2024 15:22:03 GMT

I got you, I will try doing it and if it does not work I will surely post the issue here again, I appreciate your kind response, thank you.