thread Re: I a facing a recent problem since yesterday in Payments Troubleshooting

I a facing a recent problem since yesterday

Michelbotros — Sat, 20 Sep 2025 19:08:03 GMT

I am receiving a message that device not supported as well as tap to pay doesn't work and even I am not able to connect any reader

Re: I a facing a recent problem since yesterday

rtfulk — Mon, 07 Oct 2024 21:45:23 GMT

@Michelbotros Welcome to the community, Is this on your phone or iPad? and are you talking about the chip reader not connecting?

Have you recently updated to iOS 18? if so check the app store to make sure Square has the most recent update. I think you need Square POS ver. 6.50 for iOS 18 to work with Square POS.

Re: I a facing a recent problem since yesterday

Michelbotros — Mon, 07 Oct 2024 22:33:24 GMT

Thank you for your support

I am using pixel 7a

I have already the latest version of 6.53

I was using the option of tap to pay and also the wireless reader until yesterday

Since Yesterday night I am not able to use both

I am receiving a message of

Device not supported

Re: I a facing a recent problem since yesterday

rtfulk — Mon, 07 Oct 2024 22:47:21 GMT

@Michelbotros after searching the forum I found this thread, that states the Pixel 7A is not compatible with the square reader

https://www.sellercommunity.com/t5/General-Discussion/Square-Reader-NOT-compatible-with-Google-Pixel-7A/td-p/677927

Re: I a facing a recent problem since yesterday

Michelbotros — Mon, 07 Oct 2024 23:00:03 GMT

I am sorry to inform you that your answer is not correct

I am using this mobile for more than two years now

And I never faced this problem

Please recheck again

I do believe that an update needs to be developed

Re: I a facing a recent problem since yesterday

rtfulk — Mon, 07 Oct 2024 23:49:41 GMT

I don't don't use Android phones, so I did a search to see if anyone else had ran into the problem you had. That was what appeared in the search. I was just going by that information. I'm Sorry if it was incorrect.

Re: I a facing a recent problem since yesterday

Michelbotros — Tue, 08 Oct 2024 00:19:39 GMT

I do believe that we should expect to receive an answer from Square customer services.

Re: I a facing a recent problem since yesterday

rtfulk — Tue, 08 Oct 2024 15:34:15 GMT

I don't know if this will help you or not, but here is the number for customer service. [Redacted]. Below is the link to sign in for customer service from there you can email, call or message. Hopefully they can get it taken care of.

Re: I a facing a recent problem since yesterday

Michelbotros — Tue, 08 Oct 2024 16:56:09 GMT

Thank you for your help

I did already send an email yesterday.

But I have a good news.

It is working now 🙏

Re: I a facing a recent problem since yesterday

rtfulk — Tue, 08 Oct 2024 17:34:44 GMT

That's great news, hopefully it was just a glitch or something and won't happen again.

Re: I a facing a recent problem since yesterday

MayaP — Tue, 08 Oct 2024 22:01:25 GMT

Hey @Michelbotros ,

I am so glad to hear this working now! If you need anything else let us know.

Thank you @rtfulk for your assistance! 😊