thread Issue with Merge Customer Functionality Not Copying Transactions in Payments Troubleshooting

Issue with Merge Customer Functionality Not Copying Transactions

RamyaPeddammala — Sat, 20 Sep 2025 19:07:29 GMT

When we merge customers in the Square UI, I can see the old customer’s transactions under the new customer. However, in the API, the transactions are still associated with the old customer. I would like the API to reflect the same behavior as the UI, showing the transactions under the new customer, as the old customer no longer exists.

Re: Issue with Merge Customer Functionality Not Copying Transactions

Breffni — Fri, 11 Oct 2024 14:34:28 GMT

Hi @RamyaPeddammala 👋

I’d be happy to help, but I want to make sure we’re looking at the same information. Are you referring to the Square Dashboard and Point of Sale app, or are you working with a custom-built API?

If it’s a custom integration, it might be best to consult the developers' forum.

If it's the Dashboard and the app, let me know and I can this out on my end and see what may be happening here.