thread Re: How can I process a return to store credit? in Payments Troubleshooting

How can I process a return to store credit?

Gumballs — Sat, 20 Sep 2025 19:06:59 GMT

I don't use the square gift cards, I just track store credit accounts in a separate software system. My return policy is that returns are for store credit only, but I can't figure out a way to process this. I am only prompted to return to form of payment or a gift card.

I don't use the Square gift cards because of the cost, I am a resale children's clothing store, so we sell pretty inexpensive items.

Re: How can I process a return to store credit?

TheRealChipA — Sat, 12 Oct 2024 11:05:12 GMT

Hey @Gumballs. At this point, Square does not have a store credit feature. You’ll have to keep doing what you are doing with third-party software. That being said, it is possible that there are third-party apps that will connect to your Square account and do this automatically for you. You can head over to the Square App Marketplace and search to see if such a thing exists. However, you should be aware that these will probably come with a subscription fee.

Re: How can I process a return to store credit?

Gumballs — Sat, 12 Oct 2024 16:06:18 GMT

It’s not that I want to keep store credit in Square, I just want to process a return/restock with the option of “other” as the payment type

Re: How can I process a return to store credit?

TheRealChipA — Sat, 12 Oct 2024 17:15:11 GMT

Ah. My apologies for the incorrect assumption. However, what you want is going to have to be a feature request, I’m afraid. You should head over to the Ideate Board and submit a feature request to one of the POS teams. Fair warning. Feature requests just start a process and even if the product team accepts and decides to implement your request, it will take time — on the order of months. So, unless there is already such a change in the works (which I’ve heard nothing about) then it will take time.

Sorry I can’t give you a more satisfactory work-around.