thread How to contact a customer in Payments Troubleshooting

How to contact a customer

Palletjaks — Sat, 20 Sep 2025 19:05:21 GMT

Hi, I processed a customer cc transaction via Square POS for a customized purchase that I will ship once complete. The customer paid for the customized product. I lost the customers contact info and dont have any way of contacting them. Is there away I can contact them vis their cc company?

Re: How to contact a customer

ryanwanner — Tue, 22 Oct 2024 14:19:31 GMT

Hello @Palletjaks

I don't know if a cc company would be able to help you out or not, but I have a possible Square solution.

If you pull up the order on the Transactions page of the dashboard, the customer information may be available to you if they got an emailed or texted receipt. If it's email, it'll be easy to message them. If it's a texted receipt and you have the number, I recommend calling the number instead of texting to steer clear of any spam text regulations.

Re: How to contact a customer

PessoAlumni — Tue, 22 Oct 2024 14:36:06 GMT

Thanks for helping out here, @ryanwanner -- hopefully this works and a piece of contact info shows up for you, @Palletjaks !