thread Re: Enter name for order ticket page is not showing up in Payments Troubleshooting

Enter name for order ticket page is not showing up

asimokida — Sat, 20 Sep 2025 19:00:11 GMT

Yesterday, we were still able to enter the customer's name after clicking 'Charge' and before the credit card payment. However, this option is no longer showing up today, and we haven't changed any settings. Is anyone else experiencing the same issue? I found an old post about a similar issue, which was related to the software: https://www.sellercommunity.com/t5/Hardware-Troubleshooting/Prompt-for-an-order-ticket-name-is-no-longer-showing-up-for/td-p/186461

Re: Enter name for order ticket page is not showing up

asimokida — Wed, 04 Dec 2024 05:59:09 GMT

Update: I think this issue was caused by the Square app update last night. We have two iPads: one with version 6.56, where the ticket name entry is working properly, and another that was automatically updated to version 6.57 last night, which is experiencing this issue. We hope this problem can be resolved as soon as possible, as it has significantly impacted our ordering process today.

Thank you!

Re: Enter name for order ticket page is not showing up

MayaP — Mon, 09 Dec 2024 23:52:26 GMT

Good evening @asimokida,

Thanks for flagging this to our team! I see the option to add the name on the current sale screen. Is that how it looks for you?