thread Re: Send order notification to another email in Payments Troubleshooting

Send order notification to another email

SNOWBREEZE — Sat, 20 Sep 2025 18:59:56 GMT

Hi,

Can you please help me to figure out what I am trying to do?
I want all of the order notification emails sent to secondary email address. I don't want my primary email blow up with the orders emails definitely, and I just want to send them to another email.

Tried to find a way to do it but couldn't find one yet. Please help!

Re: Send order notification to another email

Candlestore — Sat, 07 Dec 2024 23:53:11 GMT

@SNOWBREEZE ;

Look at how your email is set up with your online Store.

Here is an article to help you send orders to a different email. : https://squareup.com/help/us/en/article/8441-set-up-new-order-email-notifications-with-square-online

The 3rd section explains "Send Square Online order notifications to different emails"

Hope this helps.

Re: Send order notification to another email

SNOWBREEZE — Sun, 08 Dec 2024 00:00:31 GMT

I do not have an online webpage in Square. I have one Register and two Square Kiosks.

Here's the instruction you shared:

Sign in to your Square Dashboard and click Sales channels > Online > Settings or Shared Settings.
Click Notifications.
Click Set up to enable New order emails.

First of all, I don't see "Sales channels". Instead, I see "Account&Settings > Online Sales Channel" but there's no such feature for setting up notifications

Re: Send order notification to another email

SNOWBREEZE — Sun, 08 Dec 2024 00:12:31 GMT

Okay I found

Online > Shared Settings > Notifications.

But I can't find "Set Up" for the step :

> Click Set up to enable New order emails. `

In the Notifications page, I found that I can add additional emails with a comma separation.

So both of my primary and secondary emails are currently stored in the section. But I am not receiving any new order emails to both of my mail boxes

Re: Send order notification to another email

Candlestore — Sun, 08 Dec 2024 00:18:02 GMT

@SNOWBREEZE ;

Sorry when I saw Orders I refer to these as Online Orders, for in person we use transactions and I know you can have this turned off but not sure about going to another email address let me look.

Re: Send order notification to another email

Candlestore — Sun, 08 Dec 2024 00:31:17 GMT

@SNOWBREEZE ;

You can only turn this off and not direct it to another email. Best I can do is suggest in your Email program to forward emails that contain Transaction or New Sale in the Subject line to : ( email address )

I currently have my Transactions OFF for each sale for exactly this reason.

Here is a link to where you can turn this off for the POS : https://app.squareup.com/dashboard/business/email-notifications

acct & settings > notifications>account

Then under Transactional emails

per payment (Blue Square ON, blank Square OFF)

See image :

For my online orders, I forward a copy of each online sale to my personal email using my email client and not a setting in Square.

sorry about miss reading your first post.