Order Screen in Dashboard lags/freezes

DinaLRosenberg — Sat, 20 Sep 2025 18:57:40 GMT

We've been having ongoing issues with the online order screen in dashboard. I know it isn't a browser issue because we are able to duplicate the issue on Apple/Safari and PC/Internet Explorer. For some reason when we access our square dashboard > orders the screen freezes/glitches and we get a "website is not responsive" window.

This has been happening now for weeks and I can't imagine it's only happening to us.

Just now I was trying to lookup a completed order and I had to keep refreshing/reloading the page.

Re: Order Screen in Dashboard lags/freezes

Ellie_ — Mon, 30 Dec 2024 20:02:04 GMT

Hi there, @DinaLRosenberg,

Thank you for your patience while we got to this. Are you able to send a screen recording of what you are seeing? Is this happening on your apps as well?

thread Order Screen in Dashboard lags/freezes in Payments Troubleshooting

Order Screen in Dashboard lags/freezes

Re: Order Screen in Dashboard lags/freezes