thread Re: New iPhone, new USB-C Square Reader in Payments Troubleshooting

New iPhone, new USB-C Square Reader

OC5Treasurer — Sat, 20 Sep 2025 18:56:26 GMT

I have a new iPhone 16 Pro and purchased a new USB-C Square Reader. The Square app opens on my new phone and the new Reader accesses our account. I haven't closed the app yet. The app required a verification code, which worked when I opened the app. Is there anything else I need to do to swipe credit cards? I don't want to wait until I need to use it to find out I needed to do something else. I'd rather use Face ID on my phone to open the app if that's possible.

Thanks!

Re: New iPhone, new USB-C Square Reader

Candlestore — Mon, 06 Jan 2025 16:21:29 GMT

@OC5Treasurer ;

Not much you can do besides trying a Transaction. Just be warned if you try a Credit Card Transaction you are not refunded the Transaction Processing fee. So if you try a Credit Card, have the sale at $1.00.

The only difference between a Cash and Credit Card sale would be that after you press Tender or Charge, I forget the wording, is you tap the cash amout or enter it as a Custom cash amount other wise you tap or insert the credit card on the reader. I am not sure about the new ones but my readers Green Light comes on and that is when I tell my customers to insert or tap their Credit Card, this is a second or so after tapping Tender.

Re: New iPhone, new USB-C Square Reader

Summer2024 — Wed, 08 Jan 2025 13:33:53 GMT

Hi @OC5Treasurer ! Welcome to the Seller Community & welcome to using Square! We are so happy to have you.

@Candlestore has given some good advice here. I would try doing a $1.00 transaction to make sure everything is working smoothly.

Please let us know if we can provide any other assistance as you get started!