thread Setting up error in Payments Troubleshooting

Setting up error

dinasgotbling — Sat, 20 Sep 2025 18:55:09 GMT

I'm new to square and I'm trying to set up payments and store and I'm getting "error"

Re: Setting up error

ryanwanner — Tue, 14 Jan 2025 20:06:35 GMT

Hello @dinasgotbling and welcome to the seller community!

Let's dig deeper into your error message so we can help get you on the right path!

Please describe the steps you're doing to get to that error message: is it on the Point of Sale device, the Dashboard, or somewhere else? Is it when you're creating items, setting up your online store, or where? The more information you can give us the quicker we can get you going.

I look forward to your response!

Re: Setting up error

Summer2024 — Fri, 17 Jan 2025 18:51:22 GMT

Hi @dinasgotbling !

Like @ryanwanner has said, we will need some more information to assist with troubleshooting.

If you're getting an error while setting up a Square account, the most likely reasons include: incorrect personal information, issues with identity verification (like a blurry selfie or expired ID), problems linking your bank account, or a temporary glitch with the Square system; check for typos in your details, ensure your ID is valid and clearly visible in your selfie, double-check your bank account information, and try again later if you suspect a temporary server issue.

Here is a Support Article for account set up troubleshooting as well.

I hope this helps! Feel free to tag us with some more info of what you are experiencing if any of the information I have provided is not useful or relevant.