thread Re: Who is my Account Manager in Payments Troubleshooting

Who is my Account Manager

SycamoreWinery — Sat, 20 Sep 2025 18:53:54 GMT

In the past we have had an Account Manager with Square.

I recently reached out trying to get the new Account Manager's name and email and have had no luck. I am considering upgrading our Square POS or moving away from Square and switching to a competitor. I would like to speak with an Account Manager before I decide. Can anyone assist with finding out how I can contact an Account Manager?

Re: Who is my Account Manager

Summer2024 — Fri, 24 Jan 2025 13:26:06 GMT

Hi @SycamoreWinery !

I have reached out to an account manager to gather some details for you. I will be back once I have some more information. 😁 We would love to keep you here at Square, so I will be sure to stay on top of this.

Re: Who is my Account Manager

Summer2024 — Fri, 24 Jan 2025 14:44:06 GMT

@SycamoreWinery - someone reached out and said they have a meeting set with you this morning. Please let me know if you have any further issues or questions!

Re: Who is my Account Manager

TWC — Wed, 25 Feb 2026 15:24:30 GMT

Hello, I have the same issue. I have contacted the Customer Service which informed me they would transfer to my account manager. This was a week ago and got no response so far. I called and left voicemail and also sent a follow up email and nobody replied. Can someone help? Thank you