thread Re: Saving card information in Payments Troubleshooting

Saving card information

LauraZ — Sat, 20 Sep 2025 07:25:24 GMT

Hi all, has anyone else had issues with saving card information recently? A couple of weeks ago I was able to add a new card for an existing client with no issue but in the past 3 days (starting on Aug. 18, 2024), every time I try to enter card information I get a message that says "Couldn't save card." I've tried entering the information through the app on my phone and also on my laptop but can't get the info to save. Anyone else having this issue? Any fixes I can try?

Re: Saving card information

Ellie_ — Thu, 22 Aug 2024 19:05:22 GMT

Hi there, @LauraZ,

We'd like to look into this for you! Is this still happening on your account? Also, welcome to the Seller Community! We are so happy to have you here. While you are here, we recommend checking out our Orientation & Etiquette.

Re: Saving card information

LauraZ — Sun, 25 Aug 2024 23:28:25 GMT

Yes, this is still happening. I tried deleting the app from my phone and reinstalling it but I'm still unable to save card information. Please help--I really need to be able to do this!

Re: Saving card information

LyonsDenFitness — Mon, 25 May 2026 02:11:27 GMT

Is there an update to this? Mine is doing the same thing.