How to add a pending charge to a customer profile?

kristinev — Sat, 20 Sep 2025 18:51:55 GMT

I need a way to add an item to a customers profile, so that the next time they visit in store, they must pay this charge before doing anymore business with us. These are mostly penalty charges. Mostly for memberships. We have a recurring monthly membership that people sign up for with a requirement for a 3month minimum. If you cancel before the 3 months, there is a cancellation charge. Sometimes, the card on file declines the first or second month and while we try send reminders and try to charge multiple times, there are still times where we just have to cancel the membership. I would like to be able to put this penalty charge "on their account" so that is shows up the next time they visit.

Re: How to add a pending charge to a customer profile?

GFC25th — Thu, 13 Feb 2025 16:00:52 GMT

Wow that sounds like a great, important feature!
I found this information, and maybe its helpful?

While Square doesn't have a built-in feature to automatically add a "pending charge" like a penalty fee before a customer can make further purchases, you can achieve a similar effect by utilizing the "service charge" function to automatically apply a fee to a customer's current purchase if they have outstanding late payments on their account, which would effectively prevent them from making new purchases until the outstanding balance is addressed.

How to set this up:

Access your Square Dashboard: Log in to your Square account and navigate to "Account & Settings" > "Business information".
Create a service charge: Under "Service Charges," click "Create service charge".
Set conditions:
- Name your charge: Give the service charge a descriptive name like "Late Payment Fee."
- Apply based on customer status: Use Square's customer management features to identify customers with outstanding late payments and apply the service charge only to their transactions.
- Set the fee amount: Choose whether to apply a flat fee or a percentage charge based on the outstanding balance.

Important Considerations:

Legal implications:
Be aware of local regulations regarding late fees and ensure your implementation complies with consumer protection laws.
Customer communication:
Clearly communicate your late payment policy to customers so they are aware of potential charges.

thread How to add a pending charge to a customer profile? in Payments Troubleshooting

How to add a pending charge to a customer profile?

Re: How to add a pending charge to a customer profile?