thread Re: Transfer Speed Missing in Payments Troubleshooting

Transfer Speed Missing

lotzofloaves — Sat, 20 Sep 2025 07:25:16 GMT

When I go to the Balance and then the settings I see my bank account is linker but the only option is Instant Transfer. There is no Transfer Speed option or business hours option like the help videos show. Why don't I have the option to not do instant transfer and be charged the %?

Re: Transfer Speed Missing

JK_Fiber_Art — Thu, 22 Aug 2024 13:34:04 GMT

See if this helps:

Select Settings

Select Account & Settings

Select Business Information

Select Transfers

You should see the settings and schedule info. You may or may not be eligible for some options.

Re: Transfer Speed Missing

TheRealChipA — Thu, 22 Aug 2024 13:34:13 GMT

Hey @lotzofloaves. It’s probably a technical glitch with your account. I just checked mine, and on all platforms that allow transfer (Dashboard App, website, etc) I have both options available. You don’t say where you are trying to initiate the transfer. Are you using the POS, the Dashboard App, the web dashboard, or something else? Give us that information and we might be able to troubleshoot for you, or at least to identify that this is something you are going to need to contact support to resolve.

Re: Transfer Speed Missing

lotzofloaves — Thu, 22 Aug 2024 15:30:08 GMT

Hey there! So I'm logging into the point of sale website on my computer and on the app on the phone and neither have the option to change from instant transfer and there are zero other options in that section. If I could send you a pic of what I see I would.

Re: Transfer Speed Missing

lotzofloaves — Thu, 22 Aug 2024 15:31:09 GMT

Yeah when I go to transfers there is 100% nothing I can click. It says instant transfer and nothing else. Zero other options.

Re: Transfer Speed Missing

TheRealChipA — Thu, 22 Aug 2024 15:46:25 GMT

I don’t know what you mean by “point of sale website.” As far as I know there isn’t such a thing, unless you mean Virtual Terminal. Try signing into the browser/online dashboard. If you can’t do it there, either, then you will need to call the support line.

Also, I can recommend deleting and reinstalling your POS app on either your phone. Often that fixes weird ghosts.