thread New Square Handheld in Payments Troubleshooting

New Square Handheld

Acomarchoart — Sat, 20 Sep 2025 06:38:02 GMT

My Handheld keeps saying square handheld keeps stopping shut down app. Then the screen goes blank. This is a new machine. Anyone know what to do?

Re: New Square Handheld

rtfulk — Mon, 07 Jul 2025 12:01:20 GMT

@Acomarchoart Welcome to the community. It could be a bad software update. When the handheld stops does a screen like below popup? If so tap on App info, on the next screen tap the icon on the upper right corner. From there you will see uninstall last update, tap that and your handheld will reboot. Then go back and redownload the latest update.

Re: New Square Handheld

Acomarchoart — Mon, 07 Jul 2025 19:11:21 GMT

Hey thanks. I don’t get anything about app info but is there another way to uninstall

Re: New Square Handheld

rtfulk — Tue, 08 Jul 2025 13:37:33 GMT

That has been the only way I have seen that option. But you could try a factory reset. A Factory reset, when reset will go out and download the latest stable version. Here’s the instructions.

If the latest update caused issues, a factory reset will reinstall the latest stable firmware cleanly:

Go to Settings > Hardware > General > Reset Device.
Follow the prompts to confirm.
Reconnect to Wi-Fi and your Square account during setup.

⚠️ Note: This will clear your local settings but will not remove sales data (all data is stored in your Square account).

Hopefully this will clear up the problem.