thread Re: POS Item Grid and API in Payments Troubleshooting

POS Item Grid and API

cbrew — Sat, 20 Sep 2025 18:46:56 GMT

Hello --

Back in 2018 we opened a support ticket asking if there was a way to manipulate the Item Grid using the API. The answer we got was that it wasn't possible. I thought I'd check again to see if anyone knows whether or not this is possible?

We're a small brewery and we set up the Item Grid on our POS device to map to items that are on tap (so item 1A in the grid maps to tap #1 and so on). Taps are continuously changing and I'd love to be able to automate the changes that we currently have to manually make to the POS.

Cheers!

Re: POS Item Grid and API

Donnie-M — Thu, 13 Mar 2025 14:14:14 GMT

@cbrew I think there might be a fix now with the new UI the way that the menus are handled. 1st question, do you use the restaurant POS or the class POS?

What I have done is 1 step away from the ability to just toggle on which item is on what menu. I use the non-reporting categories now. So I use them mainly for websites, but I could in theory, make a category called "Taps" and just assign Taps to whatever is currently available in the item catalog. When it isn't available, just take the category off.

Then I would add a button to the item grid that is the category "Taps" and all those will auto populate when you tap it.

Re: POS Item Grid and API

Summer2024 — Wed, 19 Mar 2025 14:13:06 GMT

Thanks @Donnie-M for the great answer here! 🤗

Please let us know if you have any further questions @cbrew !

Re: POS Item Grid and API

cbrew — Wed, 19 Mar 2025 15:09:45 GMT

Thank you for the response!

We are using the "Square Register." I didn't know that there was a separate "restaurant" POS, so I'm thinking we're not using that.

If I can get this to work using categories, that would be great?

Some questions:

- What is a "non-reporting" category?

- How, specifically, do I get the "item grid" to populate with items from a specific category? I'm not seeing a way to do that.

Thank you again!

Re: POS Item Grid and API

cbrew — Wed, 19 Mar 2025 15:25:28 GMT

Oh, I think I see what you mean. In addition to items, you can add a category (or subcategory) to the "item grid." I suppose this is a little better than what we have to do today (change the item grid constantly), but it's a little annoying that it adds an additional step (select the category, then select the item instead of just selecting the item). I'll give it a shot though.

Re: POS Item Grid and API

Donnie-M — Wed, 19 Mar 2025 19:43:21 GMT

@cbrew Yes exactly that, it is the "extra tap" which I agree, I prefer quick access a single second adds up over the day and week. It is dynamic enough though to keep my cashiers out of the search bar in the library.

Re: POS Item Grid and API

cbrew — Wed, 19 Mar 2025 19:57:04 GMT

Took me awhile to figure out that I had to upgrade my API library before being able to add multiple categories to an Item, but it's working now. While not perfect, I think this solution will fit my needs. Thanks again!