thread Re: Always need to close and reopen app to work in Payments Troubleshooting

Square Stand Troubleshooting: Closing and Relaunching App

Randykirkpatric — Sat, 20 Sep 2025 18:46:35 GMT

The title of this thread has been edited by a Square Moderator from the original: Always need to close and reopen app to work

I'm using a square stand with a iPad and case drawer and never had an issues. But in the last week or so i have had so close the square app and reopen it to get it to take a credit card.

Any ideas what is causing this?

Thank you

Randy Kirkpatrick

carlislebarber.com

Re: Always need to close and reopen app to work

ryanwanner — Fri, 14 Mar 2025 16:26:35 GMT

Hello @Randykirkpatric !

I can think of a couple things that may be going on here.

-Make sure your app and iOS are fully updated to the latest versions. Missed updates have a tendency to cause random issues. Also, try turning off any auto locks on the screen.

-Try signing out, force closing the app, then signing back in. That way the app phones home to get the latest information for your account.

-In the upper right of the screen, do you see ✔️Stand or is it errored out (or not there at all) when you notice the swiper isn't working? If it's not checked, there may be a problem with the hardware itself. Give customer support a call: you may be eligible for a warranty replacement.

Hope one of these solves your issue!

Re: Always need to close and reopen app to work

Sammie_C — Wed, 19 Mar 2025 20:29:17 GMT

Hi @Randykirkpatric, we appreciate your post. Thank you @ryanwanner for these ideas as well.

Did any of the suggestions that @ryanwanner offer end up working for you?