thread Square POS Alternatives and Reader Troubleshooting in Payments Troubleshooting

Square POS Alternatives and Reader Troubleshooting

Cfexotics — Sat, 20 Sep 2025 18:46:28 GMT

The title of this thread has been edited by a Square Moderator from the original: What POS alternative to square to switch to

The past year I've been forced to buy 6 different card readers due to them stop working randomly. I do weekly expos don't need the register just the small chip reader. But they keep failing so I to run to local retailers to buy replacement for the day. So square doesn't warranty will not cover them bought from Walmart.
Is clover better option for hardware support?

Re: What POS alternative to square to switch to

TheRealChipA — Sat, 15 Mar 2025 13:23:12 GMT

Hi @Cfexotics. Square only handles warranty claims for hardware purchased through their online store, which is the industry standard. However, since Walmart purchased those readers directly from Square, Walmart is covered by the warranty. So, all you should have to do is return the product to Walmart for an exchange. They will work with Square to return it and get THEIR replacement. If Walmart is not honoring that, this is their problem, not Square’s.

The bigger question here is do you do any troubleshooting of the device before returning it? Do you do a hardware reset? Do you do anything, or do you just assume that the hardware has failed? I’ve used the same reader for years now, and most sellers have. Your experience is very odd indeed. Here’s a link to the troubleshooting document.

Lastly, I assume you already know that since this is a Square seller board, we can not offer you advice about other POS systems. You’ll have to ask people you know who use Clover, or go to their community board.

Good luck.

Re: What POS alternative to square to switch to

Sammie_C — Wed, 19 Mar 2025 21:23:13 GMT

Hi @Cfexotics, thank you for reaching out. We are sorry to hear about your experience.

As @TheRealChipA mentions, I would recommend following the troubleshooting guide that @TheRealChipA provided, and if you don't have luck with that, please feel free to reach out here or to our Customer Success team and we can go over additional troubleshooting. If after that you are still experiencing issues, I would recommend reaching out to Wal-Mart.

Please let us know how we can help you in the meantime!