https://community.squareup.com/t5/Payments-Troubleshooting/Unable-to-set-up-new-user/m-p/784547#M28679 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0508 (1).jpg" style="width: 749px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/50130iAA65554EB22F9338/image-size/large?v=v2&amp;px=999" role="button" title="IMG_0508 (1).jpg" alt="IMG_0508 (1).jpg" /></span></P> Wed, 19 Mar 2025 14:16:16 GMT Cannonsappl 2025-03-19T14:16:16Z https://community.squareup.com/t5/Payments-Troubleshooting/Unable-to-set-up-new-user/m-p/784534#M28677 <P>Keeps saying Try out another mode after logging into app with correct information.<BR />We try the same info on another phone, and it works. Phone we are attempting to use is a<BR />Android phone. When you click the create a new mode, it says owner must login to account.<BR />We have tried that and still same issue.&nbsp;</P><DIV class="">&nbsp;</DIV><P>&nbsp;</P> Sat, 20 Sep 2025 18:45:34 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Unable-to-set-up-new-user/m-p/784534#M28677 Cannonsappl 2025-09-20T18:45:34Z https://community.squareup.com/t5/Payments-Troubleshooting/Unable-to-set-up-new-user/m-p/784544#M28678 <P>Some screenshots of the issue or video would help - Have you checked the user permissions you created? Has the user accepted their account in their email and set a password?</P><P><BR />I need a little more details here to help, but my team and I use android and do successfully log in</P> Wed, 19 Mar 2025 14:13:43 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Unable-to-set-up-new-user/m-p/784544#M28678 JTPets 2025-03-19T14:13:43Z https://community.squareup.com/t5/Payments-Troubleshooting/Unable-to-set-up-new-user/m-p/784547#M28679 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0508 (1).jpg" style="width: 749px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/50130iAA65554EB22F9338/image-size/large?v=v2&amp;px=999" role="button" title="IMG_0508 (1).jpg" alt="IMG_0508 (1).jpg" /></span></P> Wed, 19 Mar 2025 14:16:16 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Unable-to-set-up-new-user/m-p/784547#M28679 Cannonsappl 2025-03-19T14:16:16Z https://community.squareup.com/t5/Payments-Troubleshooting/Unable-to-set-up-new-user/m-p/784548#M28680 <P>All permissions are set properly. Accepted the email. Also tried login on different phone and it works just fine.&nbsp;</P> Wed, 19 Mar 2025 14:17:10 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Unable-to-set-up-new-user/m-p/784548#M28680 Cannonsappl 2025-03-19T14:17:10Z