Change my domain

sweet-hugs — Sat, 20 Sep 2025 06:37:57 GMT

I'm trying to change my domain from sweet-hugs.square.site to www.sweet-hugs.com. When I go to the domain section of my dashboard it doesn't let me remove the square.site subdomain. Please help.

Re: Change my domain

rtfulk — Tue, 08 Jul 2025 13:54:29 GMT

@sweet-hugs @welcome to the community.

sweet-hugs.square.site is your free Square subdomain, which cannot be removed entirely—it will always exist as a fallback. When you purchase or connect www.sweet-hugs.com, it becomes your primary domain, and customers will see it by default.

You do not need to remove the square.site subdomain; you simply need to set your custom domain as the primary.

How to Set www.sweet-hugs.com as Your Primary Domain

Purchase or Connect the Domain:

If you haven’t yet:

Go to Online > Website > Domains.
Click “Get a Domain” (to purchase via Square) or “Connect Domain” (if purchased elsewhere).
Follow prompts to connect www.sweet-hugs.com.

Assign Domain to Your Site:

In the Domains section, click on www.sweet-hugs.com.
Select “Assign to Site” and choose your current website.

Set as Primary Domain:

Once connected, you will see both:

sweet-hugs.square.site
www.sweet-hugs.com

Click “Set as Primary Domain” next to www.sweet-hugs.com.

If “Set as Primary” Does Not Appear:

Ensure your domain is properly connected and verified:

If purchased elsewhere, double-check DNS settings:

A Record: Points to Square’s IP.
CNAME: Points to your square.site domain.
Give up to 48 hours for DNS propagation.
Try using a different browser or Incognito mode to check if the option appears.

thread Change my domain in Payments Troubleshooting

Change my domain

Re: Change my domain