thread Re: What's up with not being able to use the app on the phone? in Payments Troubleshooting

Manual card entry disabled

cypress22 — Sat, 20 Sep 2025 18:44:25 GMT

Lately, I've noticed that I can't do a manual entry of a credit card on my phone. I have to log into my square account on my desktop. I'm really not happy with that. Anybody know of another company I can use? Thanks

Re: What's up with not being able to use the app on the phone?

ryanwanner — Tue, 25 Mar 2025 20:50:18 GMT

Hello @cypress22 ! I wouldn't jump ship quite yet. I bet this is just a quick configuration update.

On your phone, tap More -> Settings -> Checkout -> Payment. Scroll down the page. You should see a listing for Manual Credit Card Entry. My bet is that for some reason it got moved to either the "More Payment Types" or the "Disabled Payment Types" section. If it did, press and hold on the six grey dots and drag it up to the "Main Payment Types" section. It will then show as an option when checking someone out.

If it is already in the Main Payment Types section please let us know so we can continue to troubleshoot!

Re: What's up with not being able to use the app on the phone?

Minion — Tue, 25 Mar 2025 20:52:51 GMT

Hi @cypress22

Is your app up to date, or are you seeing an error message when trying to enter a CC number? With hat being said have you given any thought to a chip reader by chance. Manual card entries are at a higher risk for both parties involved as well as being a higher % fee taken away from you

Let me know about if you are getting any sort of error at all.

Thanks, and welcome to the Square Community!

Re: What's up with not being able to use the app on the phone?

cypress22 — Wed, 26 Mar 2025 03:46:29 GMT

I'm not getting any error messages. People book my place with a third party, Booking.com, Expedia and others. I never see the cards

Re: What's up with not being able to use the app on the phone?

cypress22 — Wed, 26 Mar 2025 03:51:34 GMT

Manual check out is there but it's just greyed out sometimes. Like now, it's working. Doesn't make sense

Re: What's up with not being able to use the app on the phone?

ryanwanner — Wed, 26 Mar 2025 14:13:23 GMT

@cypress22 The only reason I know of for manual payments to be greyed out is if you're running in offline mode. You must have a connection to the internet to run manual cards. This help file talks about manual payments and that limitation.

If you know you're online for payments and it's greyed out, I recommend making sure your app and OS of your device are fully updated. Also sign out, force close the app, restart your phone, and sign back in so the app phones home and gets all the correct settings from Square's servers. That should clear this up.

Re: What's up with not being able to use the app on the phone?

cypress22 — Wed, 26 Mar 2025 17:46:53 GMT

I'll try it. Thanks for the help

Re: What's up with not being able to use the app on the phone?

MayaP — Thu, 27 Mar 2025 20:24:39 GMT

Hey @cypress22, thanks for reaching out! I hope @ryanwanner's suggestion helped—if not, let me know. If you can upload a photo of what you're seeing, that would be helpful. Also, please confirm your current app version and the phone you're using. Thanks!

Re: What's up with not being able to use the app on the phone?

MayaP — Thu, 27 Mar 2025 20:26:39 GMT

Thanks, @Minion! Great callout—manual card entry fees are higher. Appreciate your assistance!

Re: What's up with not being able to use the app on the phone?

MayaP — Thu, 27 Mar 2025 20:27:25 GMT

I appreciate you jumping in with these troubleshooting steps @ryanwanner! 🙏

Re: What's up with not being able to use the app on the phone?

cypress22 — Thu, 27 Mar 2025 21:31:07 GMT

iPhone 16 Pro Max. Square Version 6.64.1sw. I haven't changed anything but now the manual is working. It seems to come and go for no reason that I can tell

Re: What's up with not being able to use the app on the phone?

MayaP — Thu, 27 Mar 2025 21:54:15 GMT

I'm glad it's working now! That’s certainly odd. Have you tried deleting and reinstalling the app? Also, make sure to check for any available updates. If it continues to happen, let me know @cypress22.

Re: What's up with not being able to use the app on the phone?

MayaP — Thu, 27 Mar 2025 22:23:49 GMT

I am glad this working now. That is certainly odd. Have you deleted and reinstalled your app? Check to see if there is an update. If it is still happening, let us know! @cypress22

Re: What's up with not being able to use the app on the phone?

cypress22 — Fri, 28 Mar 2025 02:31:17 GMT

Thanks all. It seems to be working now