Pay on Pickup option still not available for Orders???

InnomWYO — Sat, 20 Sep 2025 18:42:17 GMT

We run a fast-casual bakery with two locations. Like many of you, we take special orders for future pickup, and we use Square Orders for the visibility and scheduling features.

The problem? There’s no way to place an unpaid Order without marking it as “Paid.” That means:

If we use Tickets for unpaid orders, they don’t appear in the Orders tab — breaking production visibility, pickup scheduling, and cross-location coordination.
If we use the “Other” payment type to enter an unpaid order into the Orders system, Square still treats it as paid, which inflates revenue and creates confusion at pickup.

What we need is simple: A built-in “Pay on Pickup” option in the Orders workflow — just like Pickup, Delivery, or Curbside, but flagged as UNPAID.

It would allow us to:

Schedule and track production for unpaid orders
Ensure visibility for the kitchen and FOH teams
Collect payment at the time of pickup without corrupting our revenue reports

Bonus frustration: Square Invoices don’t interface with Orders either — so we can’t use that workflow to bridge the gap.

Anyone else dealing with this? Let’s push for a proper solution — it’s a small feature that would fix a massive operational gap for bakeries, cafes, and anyone managing scheduled, prep-based orders.

— Melissa
Innominate Coffeehouse & Bakery
(Dedicated Square user, frustrated on this one issue)

Re: Pay on Pickup option still not available for Orders???

frances_a — Tue, 22 Apr 2025 01:21:39 GMT

Hello Melissa! 👋

This is a great feature request.

I would recommend exploring our Ideate board and look for a similar request. You can add your voice to existing requests or post your own if you can't find a similar one.

A member of our team will update your request once it is in progress or has been implemented.

Thank you.

thread Re: Pay on Pickup option still not available for Orders??? in Payments Troubleshooting

Pay on Pickup option still not available for Orders???

Re: Pay on Pickup option still not available for Orders???