thread Re: Missing tap to pay option in Payments Troubleshooting

Missing tap to pay option

SOMASLP — Sat, 20 Sep 2025 18:40:44 GMT

Tap to pay used to pop up when I hit charge so I could take chip or apple or Google pay directly on my phone. Now it says conn CT to hardware to accept payment. Please advise. Where did "tap to pay" go?

Re: Missing tap to pay option

Sammie_C — Tue, 06 May 2025 22:57:07 GMT

Hello! I appreciate you reaching out on the Square Community, @SOMASLP.

Would you be able to double-check these settings below within your device, please?

If you are connected to internet, please ensure that offline mode is turned off. To do so, please follow these steps: More > Settings > Checkout > Offline Payments.
You will also want to make sure that Tap to Pay is enabled on your device under: More > Settings > Account > Tap to Pay on iPhone.

Are you just experiencing this issue with one device? If so, is it an iPhone?

Let me know if any of these steps helped at all!

Re: Missing tap to pay option

KimAcu — Mon, 11 May 2026 18:42:50 GMT

I've done a few things to help for the situation like this.
1. Go to Setting>About phone>Software information>Build number (hit 7 times)>Confirm pattern
2. Go back to Setting>Developer options (New after step 1)
3. Un-mark (for disable) Developer options
4. Restart the phone (Android)
5. Go back to Square and charge again (There is 'Tap to Pay' button for the option appears)

However, it works but it doesn't work again. This issue has to be addressed and technically fix ASAP!

Re: Missing tap to pay option

GFF — Sat, 27 Jun 2026 14:33:27 GMT

In my settings I cannot turn off offline payments and tap to pay does not appear as an option to turn on anywhere in my accounts. It was working this morning and suddenly just disappeared in my android in the middle of the market I'm at. My NFC is on. I rebooted both square and my whole phone. Nothing.

Re: Missing tap to pay option

Fritzcat50 — Mon, 29 Jun 2026 07:35:29 GMT

That's happened to me twice I tried everything they asked me to do and it wasn't working until I uninstalled the square app and then reinstalled it and then it worked the tap to pay came back on

Re: Missing tap to pay option

JamieRachal — Thu, 30 Jul 2026 19:57:19 GMT

I just uninstalled reinstalled and restarted and it's still not working. This is very frustrating.

Re: Missing tap to pay option

JamieRachal — Thu, 30 Jul 2026 20:00:22 GMT

I'm having the exact same problem.

Re: Missing tap to pay option

FuneralParties — Thu, 06 Aug 2026 21:37:48 GMT

I'm also having this problem. It began unexpectedly at my band's show earlier this week and left us in a real bind as we did not bring an external reader with us. We've always been able to use our phone which has NFC enabled and the phone is not in developer mode.