thread When I use an E-Gift Card on it's own or in a split transaction my POS unit reboots in Payments Troubleshooting

When I use an E-Gift Card on it's own or in a split transaction my POS unit reboots

wbilancio — Sat, 20 Sep 2025 18:38:00 GMT

When I use an E-Gift Card on it's own or in a split transaction, my Point of Sale unit reboots and we lose the transaction.

In a split transaction, after scanning the barcode or entering the card number, we select the option to split the transaction, and the POS unit reboots.

Even after rebooting the unit, it still happens.

Re: When I use an E-Gift Card on it's own or in a split transaction my POS unit reboots

TheRealChipA — Wed, 28 May 2025 17:52:45 GMT

Hi there @wbilancio.. Have you tried deleting the POS app and reinstalling it? If not, do that and if it still is acting up, go to the Support Settings > Get help > Send support ledger. Send that and then call Square support to let them know why they are receiving it. They'll open a trouble report.