Create an active order on Square Stand and have it show up in the Square App on iphone as active?

café_cómodo — Sat, 20 Sep 2025 18:37:37 GMT

We are trying to setup a system where we can take orders on on the Square Stand, and then our Barista can see them on their phone as active, so they can fulfill the orders to complete them...instead of having to print tickets for each order, is this possible?

Re: Create an active order on Square Stand and have it show up in the Square App on iphone as active

TheRealChipA — Fri, 30 May 2025 12:15:34 GMT

Hi there @café_cómodo. So, what you are wanting to do is possible, if you use the Open Tickets feature of the Square POS apps. Here are some general instructions. However, open tickets ONLY work if customers don't order and pay at the same time. This is because of the fact that after a ticket is paid, it is no longer open. So, unless your customers pay AFTER receiving their products (as we do in my ice cream shop), this won't work for you.

Your best option is to use the Square KDS add-on. However, in its current iteration, Square KDS ONLY works on tablets. Thankfully, Android tablets are very inexpensive, so this should not be too much of a burden. Here's some information on Square KDS.

Square KDS (Kitchen Display System) is designed for restaurants to manage orders efficiently. Key features include:

Device Compatibility: Works with Square Point of Sale, Square Online, and third-party platforms. Recommended devices include MicroTouch and Samsung Galaxy A9.
Types of Devices:
- Preparation (Prep): For staff focused on specific order items.
- Expeditor (Expo): For staff managing overall order fulfillment.
Migration: Users on iPads must migrate to Android as iOS support is deprecated.

For setup and more details, refer to these articles:

Set up Square KDS

Re: Create an active order on Square Stand and have it show up in the Square App on iphone as active

café_cómodo — Fri, 30 May 2025 12:55:34 GMT

Thank you so much for this detailed answer. It doesn't look like this would be a viable option for us at this point, but thank you for all the detail.

thread Re: Create an active order on Square Stand and have it show up in the Square App on iphone as active in Payments Troubleshooting

Create an active order on Square Stand and have it show up in the Square App on iphone as active?

Re: Create an active order on Square Stand and have it show up in the Square App on iphone as active

Re: Create an active order on Square Stand and have it show up in the Square App on iphone as active