thread Re: Screen Returns to Full Library Instead of Category After a Sale in Payments Troubleshooting

Screen Returns to Full Library Instead of Category After a Sale

oliviabenay — Sat, 20 Sep 2025 18:37:33 GMT

We have 3 categories set up: Drive Thru, Walk Up Window, and Online Orders. For the past 5 years, the screen would return to the category screen after a sale. Now the screen returns to the full library screen which shows the tab for gift cards, rewards, discounts, service charges, etc. So after every sale we have to click back to the Drive Thru category tab which is very annoying. How do I get the system to stay in whatever category I'm in?

Re: Screen Returns to Full Library Instead of Category After a Sale

MayaP — Wed, 04 Jun 2025 12:03:17 GMT

Hey @oliviabenay — thanks for reaching out, and I appreciate your patience.

This does sound like expected behavior, but to better assist, could you let me know what device you're using? Also, is your device and app fully up to date? If you're able to share a screenshot of what you're seeing, that would be really helpful.