thread Re: Help in Payments Troubleshooting

Can I Get Assistance with my Two-Factor Authentication?

pcdesigns — Sat, 20 Sep 2025 18:37:00 GMT

The title of this thread has been edited by a Square Moderator from the original: Help

I want to confirm POS is linked & secured to my website. I need to verify request from April 21 text. PLEASE HELP me with VERIFICATION

Re: Help

Sammie_C — Thu, 05 Jun 2025 19:07:06 GMT

Hi @pcdesigns, welcome to the Square Community. I would be happy to help.

Just to make sure I understand correctly, are you looking to verify your Square account, or possibly your bank account that is linked to Square?

Please let me know and I can take another look.

Re: Help

pcdesigns — Fri, 06 Jun 2025 01:37:44 GMT

. . . “possibly your bank account that is linked to Square?”

Hi Sammi,
I had set it up & just needed to verify but missed doing it cuz I was traveling & missed “TXT verification”. I did find it on Monday, but it kept booting me out.
Pls advise

Pcrabbe🌺

Re: Help

Sammie_C — Fri, 06 Jun 2025 16:11:52 GMT

Thank you for that information, @pcdesigns. When you say "TXT verification," are you referring to Two-Factor Authentication?

Re: Help

pcdesigns — Fri, 06 Jun 2025 17:52:30 GMT

Aloha Sammi_C, Thank u for ur reply to my inquiry. I was looking to retrieve/copy verification text rcvd on 4/21 & send to u but it’s missing.
The verification from I recall is; I just press a link & it would have verified I was t/one w/account info to my bank & POS would be verified to my website? My Marketing Mgr was trying different ways to help me- but it boils down to me verifying that last step verification . . .
Can u help me 🙏🏼 please!

1- can I receive another verification text?

2- if I need to use 2 Two-Factor Authentication?

3- What are my alternatives so I can set up my POS asap.
CCrabbe

Re: Help

pcdesigns — Fri, 06 Jun 2025 18:15:04 GMT

Hi Sammi_C,

is there someone in Customer Service that would be able to help me I’m person/directly to rectify my verification issue(s)?
CC🦀

Re: Help

Sammie_C — Fri, 06 Jun 2025 19:27:34 GMT

Thank you for your fast response, @pcdesigns!

If you'd prefer to speak with our Support Team by phone, you can give them a call at 855-700-6000 between 6 am-6 pm Pacific Time Monday-Friday.

From what I can see on my side, I do not see any pending requests for information. Are you just needing your Two-Factor Authentication code again? If so, you should be able to reattempt to login again and it should be sent over to the number or email we have on file.

If you would like me to take another look, do you have any screenshots on where you are needing to enter that information? I am just wanting to make sure we are talking about the same verification code.

Re: Help

pcdesigns — Mon, 09 Jun 2025 17:28:06 GMT

Hi there, it me, Catherine, reaching out to someone/ anyone who can help

me w/verification of my POS account to link up w/ and account so I can start transactions. I hope someone can help

me so I can start using my website. Otherwise, I’ll need to consider an alternative POS system.
thank you

Re: Help

Sammie_C — Tue, 10 Jun 2025 16:11:27 GMT

I understand, @pcdesigns. I responded on Friday as well, but could you please provide a screenshot of the section that is needing the "TXT verification code" you are referring to? Is it your Two-Factor Authentication code?

If you are looking for a quicker response than here on the Square Community and would like to chat with someone over the phone, you are welcome to call 855-700-6000 between 6 am-6 pm Pacific Time Monday-Friday and Customer Success can also take a look into this.