thread Re: Unable to Add Bank Account in Payments Troubleshooting

Unable to Add Bank Account

JTCollins13 — Sat, 20 Sep 2025 18:34:23 GMT

Hi all!

I started a new account and the only thing I am unable to do is enter my bank details because Bank(ing) does not appear under drop box of Account & Settings.

A friend of mine sees it on his desktop, tablet, and cell. Please advise as I am unable to get any contact with Square itself.

Thanks!

Re: Unable to Add Bank Account

MayaP — Mon, 30 Jun 2025 20:44:42 GMT

Hello @JTCollins13 — thanks for joining us. I’m happy to help!

Do you have the same permissions as your friend? Just to clarify, are you listed as the account owner? Could you also share what you are seeing on your end?

When you sign in to the app, do you see the option to link your bank account by going to More > Settings > Account > Bank Account?