thread Re: Room tax applied to wrong items in Payments Troubleshooting

Room tax applied to wrong items

BoulderHot — Sat, 20 Sep 2025 18:33:58 GMT

Hi everyone. We have a small hotel. State room tax is the only tax applied to items. On two occasions recently, the room tax was applied to two other purchases (day use of pools). We sell dozens of these each day, and for some reason, on these two occasions, the tax was added. I've checked in Square and can see no reason why this would happen. Can anyone suggest why this might have happened? Thanks, Joe

Re: Room tax applied to wrong items

JJ_ — Thu, 03 Jul 2025 16:16:56 GMT

Hey, @BoulderHot

I want to take a closer look at this for you. When you have the chance, can you please share a link to your site along with item examples so I can try and identify the probable cause for this situation?

I will keep an eye out for your reply here.

Re: Room tax applied to wrong items

BoulderHot — Thu, 03 Jul 2025 20:42:43 GMT

Thanks JJ. When you say a link to our site, can you say more. I don't follow. Joe

Re: Room tax applied to wrong items

JJ_ — Thu, 03 Jul 2025 20:55:18 GMT

I mean the URL or domain (www.yourwebsitename.com )