https://community.squareup.com/t5/Payments-Troubleshooting/Refund-crashes-pos/m-p/801180#M28022 <P>Appreciate it!</P> Tue, 08 Jul 2025 13:38:17 GMT JTPets 2025-07-08T13:38:17Z https://community.squareup.com/t5/Payments-Troubleshooting/Refund-crashes-pos/m-p/800988#M28020 <P>We have had some success and some failed returns over the last week. Cannot find a common cause.</P><P>&nbsp;</P><P>Please see video.&nbsp;</P><P><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/646748">@Summer2024</a>&nbsp;for vis</P><P><div class="lia-vid-container video-embed-center"><div id="lia-vid-6375294970112w1160h540r785" class="lia-video-brightcove-player-container"><video-js data-video-id="6375294970112" data-account="6147775066001" data-player="default" data-embed="default" class="vjs-fluid" controls="" data-application-id="" style="width: 100%; height: 100%;"></video-js></div><script src="https://players.brightcove.net/6147775066001/default_default/index.min.js"></script><script>(function() { var wrapper = document.getElementById('lia-vid-6375294970112w1160h540r785'); var videoEl = wrapper ? wrapper.querySelector('video-js') : null; if (videoEl) { if (window.videojs) { window.videojs(videoEl).ready(function() { this.on('loadedmetadata', function() { this.el().querySelectorAll('.vjs-load-progress div[data-start]').forEach(function(bar) { bar.setAttribute('role', 'presentation'); bar.setAttribute('aria-hidden', 'true'); }); }); }); } }})();</script><a class="video-embed-link" href="https://community.squareup.com/t5/video/gallerypage/video-id/6375294970112">(view in My Videos)</a></div></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 20 Sep 2025 18:33:38 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Refund-crashes-pos/m-p/800988#M28020 JTPets 2025-09-20T18:33:38Z https://community.squareup.com/t5/Payments-Troubleshooting/Refund-crashes-pos/m-p/801107#M28021 <P>Hey there,&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/308043">@JTPets</a>! Thanks for the valuable video on this issue. I will flag it to our team immediately. Will report back here once I hear any updates.</P> Mon, 07 Jul 2025 23:24:31 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Refund-crashes-pos/m-p/801107#M28021 JJ_ 2025-07-07T23:24:31Z https://community.squareup.com/t5/Payments-Troubleshooting/Refund-crashes-pos/m-p/801180#M28022 <P>Appreciate it!</P> Tue, 08 Jul 2025 13:38:17 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Refund-crashes-pos/m-p/801180#M28022 JTPets 2025-07-08T13:38:17Z https://community.squareup.com/t5/Payments-Troubleshooting/Refund-crashes-pos/m-p/802021#M28023 <P>Hey there&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/308043">@JTPets</a>&nbsp;</P> <P>&nbsp;</P> <P>Wanted to follow up here. The team hasn't provided any updates regarding what could be causing this. However, I can recommend making sure that this Register is up to date, and if it is, then I recommend you perform a factory reset and confirm if this experience persists.&nbsp;</P> Wed, 16 Jul 2025 14:38:49 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Refund-crashes-pos/m-p/802021#M28023 JJ_ 2025-07-16T14:38:49Z