thread Re: Remove the send button in Payments Troubleshooting

Remove the send button

cdelord2 — Sat, 20 Sep 2025 18:28:00 GMT

Is there a way to remove the send button for Square pos for restaurants? We are a counter service ice cream shop, so we do not need to use checks or print out orders from the pos.

Re: Remove the send button

ryanwanner — Wed, 17 Sep 2025 15:52:57 GMT

Hello@cdelord2 !

I haven't found a way to remove the send button yet either. I've just gotten into the habit of hitting the Check link at the top then the Pay button. I think this would make a good feature request though: for those of us set up as counter service, we should be able to disable the option to save open checks. I recommend heading over to the Feature Request board on this site and submitting this idea there.

Re: Remove the send button

LukeNieuw — Wed, 17 Sep 2025 16:07:00 GMT

Hey @cdelord2 & @ryanwanner

You can get rid of that send button and I just tested it.

You have to go to device settings and create a Quick Service Mode. Then apply it to the device you want.

Square Dashboard -> Settings -> Device Management -> Modes -> Add Mode and make is the Quick Service option

Then on your device go to the pancakes (3 lines bottom right) "More" and change the devices mode to the Quick Service option.

You may need to edit the mode for other particulars but when I just tested it the Send button was gone.

Re: Remove the send button

ryanwanner — Wed, 17 Sep 2025 16:34:43 GMT

@LukeNieuw *blink blink* Uhhh.... wow. How did I not know about that? What's odd is I'm set in Quick Service mode currently and my send button is still there. I wonder if something changed recently when creating modes.

Anyways, THANKS!!

Re: Remove the send button

LukeNieuw — Wed, 17 Sep 2025 16:57:47 GMT

Maybe you set up printers with order printing or kitchen routing with it?

Try setting up a new mode with it and see if that works. Worked for me.

Re: Remove the send button

TheRealChipA — Wed, 17 Sep 2025 17:17:46 GMT

Hey all. Another issue might be that Open Checks are enabled. When they are (whether in Device Modes or on a particular POS), then the Send button is necessary. The only way to remove it is to use QSR mode WITHOUT open checks.

Re: Remove the send button

LukeNieuw — Wed, 17 Sep 2025 18:17:09 GMT

great point!

Re: Remove the send button

_Violet — Wed, 17 Sep 2025 21:40:35 GMT

Thanks for hopping in to provide your tips and suggestions here @LukeNieuw and @TheRealChipA!

Please let us know if this resolves the issue for you, @cdelord2 🙂

Re: Remove the send button

cdelord2 — Thu, 18 Sep 2025 22:49:08 GMT

That worked, thanks!