thread Re: Emailed receipts in Payments Troubleshooting

Emailed receipts

Mangiamo — Sat, 20 Sep 2025 15:00:05 GMT

I had a customer make a credit purchase. I do not offer paper receipts. Without prompting text/email for receipt it automatically genetated an email which went to the customers sisters work email??how is that possible

Re: Emailed receipts

ACAcatering — Fri, 04 Jan 2019 21:04:09 GMT

Is there a chance that she was using her sister's credit card?

Re: Emailed receipts

katieand — Fri, 04 Jan 2019 22:50:19 GMT

Hi @Mangiamo - We've also seen the case where a customer inputs an email address other than their own (or they're using a family member's card) in a previous purchase and then that email & card get tied together for future transactions. The sister can click the "unlink" button at the bottom of the receipt to unlink her email address!

Re: Emailed receipts

Mangiamo — Sat, 05 Jan 2019 00:20:00 GMT

Thank you!