thread Re: Sold Out Modifiers still being Purchased in Online Store in Payments Troubleshooting

Sold Out Modifiers still being Purchased in Online Store

bagelboss — Sat, 20 Sep 2025 07:22:49 GMT

We have been having a problem where modifiers marked as "sold out" will still present for sale in our online store. Is there a time delay before the setting takes? Some of these modifiers have been set as "sold out" for several days and yet somehow orders are still popping in with them selected...

Re: Sold Out Modifiers still being Purchased in Online Store

beth9 — Wed, 04 Sep 2024 22:37:06 GMT

I am having the exact same problem. Have you been able to figure it out yet?

Re: Sold Out Modifiers still being Purchased in Online Store

MayaP — Wed, 11 Sep 2024 12:48:27 GMT

Hello @bagelboss @beth9,

Thanks for sharing your experience.

Can you provide your site and examples of some modifiers this happened on, so I can investigate further?

Thank you!

Re: Sold Out Modifiers still being Purchased in Online Store

bagelboss — Wed, 11 Sep 2024 12:53:08 GMT

order.athensbagel.com

It happens frequently to the bagel options and has also happened to the spread and meat selections also.

Re: Sold Out Modifiers still being Purchased in Online Store

beth9 — Wed, 11 Sep 2024 13:32:04 GMT

For mine, I haven’t gone live with online orders yet so unfortunately I can’t give you a url. But if you want to check behind the scenes, go for it. 🙂 Lulusicecreamsocial.com

Re: Sold Out Modifiers still being Purchased in Online Store

MayaP — Wed, 11 Sep 2024 22:41:12 GMT

Hey @bagelboss @beth9,

Can you check your sites now? We did have a disruption earlier with Square Online. I also escalated this over to the team, and they tweaked some things on their end. It should be working!

If this is still continuing, please let me know.

Re: Sold Out Modifiers still being Purchased in Online Store

beth9 — Tue, 01 Oct 2024 02:36:59 GMT

@MayaP I have finally had time to go back and take another look at this, and I'm still having this problem. We have over 80 ice cream flavors, but only 20-25 available at any given time. I don't want my customers to have to scroll thru all 80 flavors to get to the one they want. I could customize the modifier on each item where it is attached, but that is basically all of them since people will always have to choose a flavor, and that will very quickly become overly cumbersome, so I'd prefer not to have to rely on that method.

Re: Sold Out Modifiers still being Purchased in Online Store

Chingones_Canti — Tue, 01 Apr 2025 10:53:23 GMT

Did they ever find a solution for this? I am having the same issue with some modifiers. I mark the modifiers as sold out through the square for restaurants app, then I go online and I am able to order the items with that modifier. I can also order it through the POS in person. In short, marking the modifier as "sold out" does nothing.