thread Re: multiple variations error in Payments Troubleshooting

Item Library: When I add new items variations are added to certain items (in error)

Store1 — Sat, 20 Sep 2025 14:57:22 GMT

Help!

I have a large inventory, and gain new items on a weekly basis, I currently have only one variation of each item (just to keep things easy for bookkeeping sake) and everytime I add in new items, it adds variations to certain (random) existing items.

It's really a pain to go through every month and clean out the duplicate variations (we're talking hundreds by the end of the month).

What am I doing wrong when I upload new inventory items?!

Thanks

Re: multiple variations error

puka — Fri, 25 Jan 2019 19:23:01 GMT

Hey @Store1 - Are you updating the inventory one by one or are you using the CSV template to bulk update?

Re: multiple variations error

Store1 — Fri, 25 Jan 2019 19:28:31 GMT

I usually bulk update with the CSV or Excel template, but occasionally add items one by one.

Re: multiple variations error

puka — Fri, 25 Jan 2019 19:39:16 GMT

Gotcha. And is this happening with both methods or just when importing the template?

Re: multiple variations error

Store1 — Fri, 25 Jan 2019 19:39:56 GMT

Yes, I have the issue with each upload.

Re: multiple variations error

puka — Fri, 25 Jan 2019 19:54:32 GMT

Hm... in that case, my recommendation to you is to reach out to our CS team directly and send over the last CSV file you imported. They'll be able to access your account and compare it against the CSV to determine if the template is causing the issue or if it is a bug in the system. Feel free to keep us posted here on how that goes.

Re: multiple variations error

Store1 — Fri, 25 Jan 2019 19:55:28 GMT

Thanks! I will keep you posted!

Re: multiple variations error

4hisglory — Fri, 20 Sep 2019 11:59:41 GMT

Was this resolved for you and if so, what was the fix?

Re: multiple variations error

Helen — Sun, 22 Sep 2019 00:51:12 GMT

@4hisglory If you're also experiencing this please don't hesitate to contact our team. They might need more cases to be able to investigate what causes this to happen, and implement a fix!