thread Re: Square crashes HARD any time i try to make a transaction in Payments Troubleshooting

Square crashes HARD any time i try to make a transaction

Hspoons — Sat, 20 Sep 2025 07:22:41 GMT

Square used to work perfectly for me, but within the last two months it's stopped working completely. Whether i use my card reader or manually type in a card for a transaction, the app freaks out. The screen goes black and keeps trying to rotate, switching between horizontal and vertical but never bringing up the "approved" screen or signature. Sometimes i cant even get out of the app and have to restart my phone.

I've tried updating the app (up to date), deleting and reinstalling, restarting my phone, and nothing is fixing the problem. At first i thought it was my reader, but i cant even manually enter cards without this happening. I have a Motorola with an Android system if that helps, i cant remember what model.

This is really bad as a vendor and nothing is working! It just keeps freaking out. Anyone else experience this?

Re: Square crashes HARD any time i try to make a transaction

JK_Fiber_Art — Tue, 03 Sep 2024 18:41:25 GMT

Knowing the model would be helpful. Please understand that the volunteers here are not the same as Tech Support so you may have to contact them - hopefully someone here may be able to help if more info can be provided.

Re: Square crashes HARD any time i try to make a transaction

Hspoons — Tue, 03 Sep 2024 19:14:13 GMT

I am unsure of the model of the square as it was a hand me down, but the phone is a moto g5 ace if i remember right. But im not sure the card reader is the problem since i cant type in transactions manually either!!