https://community.squareup.com/t5/Payments-Troubleshooting/Terminal-not-charging/m-p/107769#M27445 <P>Hello <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/150783">@KevinK1</a>, sorry to hear your Terminal isn't charging. How long did you keep the Terminal plugged in to the power outlet? Can you try a different outlet? The Terminal can take up to 5 hours to be fully charged so you might need to leave it for a bit if it's completely drained.&nbsp;You should see a battery symbol in the top right of the screen.</P> <P>&nbsp;</P> <P>I've also asked our CS team to send you an email with your customer code so you can give us a call if it's still not charging — you can also reply to that email if you need to share mroe details about this to the team. I&nbsp;want to help you get back up and running as soon as possible!</P> Tue, 29 Jan 2019 23:52:33 GMT Helen 2019-01-29T23:52:33Z https://community.squareup.com/t5/Payments-Troubleshooting/Terminal-not-charging/m-p/107604#M27444 <P>Our new terminal is not charging...can't get hold of a person...anyone have any issues like this?&nbsp; I have power to the outlet; I'm assuming the transformer isn't working?</P> Sat, 20 Sep 2025 14:56:40 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Terminal-not-charging/m-p/107604#M27444 KevinK1 2025-09-20T14:56:40Z https://community.squareup.com/t5/Payments-Troubleshooting/Terminal-not-charging/m-p/107769#M27445 <P>Hello <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/150783">@KevinK1</a>, sorry to hear your Terminal isn't charging. How long did you keep the Terminal plugged in to the power outlet? Can you try a different outlet? The Terminal can take up to 5 hours to be fully charged so you might need to leave it for a bit if it's completely drained.&nbsp;You should see a battery symbol in the top right of the screen.</P> <P>&nbsp;</P> <P>I've also asked our CS team to send you an email with your customer code so you can give us a call if it's still not charging — you can also reply to that email if you need to share mroe details about this to the team. I&nbsp;want to help you get back up and running as soon as possible!</P> Tue, 29 Jan 2019 23:52:33 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Terminal-not-charging/m-p/107769#M27445 Helen 2019-01-29T23:52:33Z