thread Re: End Drawer / Drawer Report issue in Payments Troubleshooting

End Drawer / Drawer Report issue

Donuts — Sat, 20 Sep 2025 14:56:21 GMT

So I noticed in the last update (we are using multiple Square Stands) and I don't remember if if was an iOS update or a Square App update, but when we end our drawer/shift I usually also print out a drawer report to balance out the drawer at the end of the shift. The problem now is that after ending the drawer I go to print out a drawer report but the drawer report screen is completely blank. Therefore I have to exit the app and then go back in to the drawer report page and it is then populated and allows me to print out a drawer report.

This was not how it was before the latest updates. While it's just an annoyance is frustrating to have to do this workaround several times a day. Am I alone on this issue? I also notice that it does sometimes work as before but rarely. Most of the time I need to close the app and then restart and log back in to get my report numbers printed. Thanks in advance for any help.

Re: End Drawer / Drawer Report issue

Chad — Fri, 01 Feb 2019 00:59:56 GMT

Hello @Donuts, that definitely should not be happening.

Have you checked to make sure your on the latest iOS and Point of Sale app. If you're on the most up to date software, I recommend deleting the app and reinstalling it.

If the issue persist after that I recommend taking a video of the blank screen and contact our Customer Success Team. They'll be able to share the video with our Engineering Team.

Drawer History : February 2019 update

Donuts — Wed, 13 Feb 2019 01:09:45 GMT

Something happened (changes or updates) to our Drawer History since the most recent update. iOS and/or Square update. I think this bug happened this week. It now takes up to a full minute or two to pull a drawer History report! ⏳ It used to be near instant. This really sucks when there is a shift change for us.

Re: End Drawer / Drawer Report issue

Donuts — Thu, 14 Feb 2019 18:50:41 GMT

Hi @Chad, yes were fully updated. Now the problem is that the drawer report is no longer blank, but it shows the spinning circle for about 2 minutes before it will populate with data.A two minute wait for the data to show up

Re: End Drawer / Drawer Report issue

Helen — Thu, 14 Feb 2019 19:49:17 GMT

@Donuts Thanks for your reply. I went ahead and started a case for you with our CS team. They are going to email you to gather more information and then they can escalate this to our engineers to investigate. Keep an eye out for their email, they'll be in touch soon.