thread Re: Export Items Detail - Missing a partial refund in Payments Troubleshooting

Export Items Detail - Missing a partial refund

crystalimages — Sat, 20 Sep 2025 14:55:59 GMT

Not sure how this happened or why, but I exported Item Details for a 2 week pay period. There was one transaction the we did a partial refund for the same day. The transaction appears in the export, but not the refund. It was a small amount, so wasn't a big deal and we caught it, but this could be an issue in the future. Suggestions?

Re: Export Items Detail - Missing a partial refund

Tom — Sat, 02 Feb 2019 21:48:57 GMT

Thanks for flagging this and sorry to hear about the trouble, @crystalimages.

I went to check for any other reports and everything should be working as expected with partial refunds and record-keeping. Are you still encountering this discrepancy? If so, please let our Customer Success Team know which payment is impacted by this issue. They'll be able to take a deeper dive into this for you and make sure everything gets resolved ASAP.

Hope this helps! Let us know if anything else comes up.

Re: Export Items Detail - Missing a partial refund

gallery55art — Wed, 04 Nov 2020 18:48:32 GMT

We had the same problem this past month. It was a partial refund. The item detail report omitted the refund. We have had this problem before.