thread Re: Can you use the print receipt button even when auto print is on? in Payments Troubleshooting

Can you use the print receipt button even when auto print is on?

bo — Sat, 20 Sep 2025 14:55:33 GMT

We have the auto print option on and it works but the print receipt button that comes up at the end of the transaction will not work to print a second receipt

Re: Can you use the print receipt button even when auto print is on?

Helen — Mon, 04 Feb 2019 22:31:47 GMT

Hey @bo, great question! To reprint a receipt or to print a duplicate receipt you'll need go to the Transactions section of the app, tap on the transcation and then tap New Receipt. This is true even if you choose to print a receipt automatically after each payment.

Re: Can you use the print receipt button even when auto print is on?

Hangari — Sun, 23 Oct 2022 23:48:39 GMT

How do I turn off the auto print after each transaction?

Re: Can you use the print receipt button even when auto print is on?

Arie — Tue, 25 Oct 2022 00:36:04 GMT

Heya @Hangari,

You can edit your printing settings via your point of sale. Tap More > Settings > Hardware > Printers. Tap on your printer station, and select Receipts > Print receipts Manually.

Please let us know how you go!

Re: Can you use the print receipt button even when auto print is on?

Hangari — Tue, 25 Oct 2022 00:53:59 GMT

Thank you so much! It worked!