thread Re: Square Appointments Online Booking: Why is my map location wrong? in Payments Troubleshooting

Square Appointments Online Booking: Why is my map location wrong?

amberdavis324 — Sat, 20 Sep 2025 14:54:53 GMT

The map that appears on my scheduling is wrong. My address is correct and I've already emailed Google about it. When searched on Google, the map is correct. But the map on my page is way off on location.

Re: Map Location Is Wrong

Helen — Thu, 07 Feb 2019 00:19:53 GMT

@amberdavis324 Have you tried updating your location from the Receipt section of your online Square Dashboard? The steps to update your address from that section of the app are in this thread.

Or are you using the Reserve with Google integration with Square Appointments and that's where your location isn't correct? With a bit more information I can take a closer look!

Re: Map Location Is Wrong

amberdavis324 — Thu, 07 Feb 2019 00:42:52 GMT

I have screenshots, but don't see a way to upload them. My address is correct in both of those areas. However, when you go to my booking page, the address is right, but the map is wrong.

https://squareup.com/appointments/book/6KA508A4T7DKN/a-memory-in-time-photography-decatur-in

Re: Map Location Is Wrong

Helen — Thu, 07 Feb 2019 17:26:17 GMT

Thanks for your reply @amberdavis324. I escalated this to an Appointments specialist and they manually updated your address. Can you take a look today and let me know if it's showing the right location now?

The Appointments team is also investigating why it didn't update automatically after you made the changes. Thanks for flagging this!

Re: Map Location Is Wrong

amberdavis324 — Thu, 07 Feb 2019 18:27:05 GMT

Yay! It worked and the map is correct! Thank you so so much!

Re: Map Location Is Wrong

Helen — Thu, 07 Feb 2019 18:43:30 GMT

Of course! Thanks letting me know! 😀

Re: Map Location Is Wrong

uptownbarber — Thu, 07 Mar 2019 19:15:47 GMT

@Helen I am having the same issue with my map locations on my appointment pages.

Uptown Barbershop

https://squareup.com/appointments/book/A2433ZXPBCHX5/uptown-barbershop-fri-sat-sun-are-walk-in-only-phoenix-az

Uptown Signature

https://squareup.com/appointments/book/J29Q3VVYHVTKX/uptown-barbershop-signature-phoenix-az

Thank you

Re: Map Location Is Wrong

Helen — Thu, 07 Mar 2019 22:04:56 GMT

@uptownbarber We've just updated those locations for you! Can you check now and see if they are correct?

Re: Map Location Is Wrong

uptownbarber — Wed, 13 Mar 2019 18:02:08 GMT

It's correct! Thank you very much @Helen

Re: Map Location Is Wrong

makani-ilima — Tue, 19 Mar 2019 04:02:04 GMT

I am having the same issue with my address of my location being correct but the map shows an old address if you could please update it as well! @Helen

https://squareup.com/appointments/book/XC7MEQ4B0TH3X/ilima-aesthetics-kailua-kona-hi

My map on my square site is wrong how can I change it?

Mikebarber22 — Wed, 20 Mar 2019 04:51:55 GMT

@Helen

https://squareup.com/appointments/book/VSEUEF/mike-the-barber

Re: Map Location Is Wrong

DonBlair — Wed, 20 Mar 2019 19:35:32 GMT

I am having the same issue. Any update on how to correct this?

Re: Map Location Is Wrong

DonBlair — Wed, 20 Mar 2019 19:52:21 GMT

My booking site https://squareup.com/appointments/book/5184SDV2N7GZD/don-blair-hair-stylist-salon-kismet-phoenix-az

Square Appointments Online Booking: Why is my map location wrong?

DonBlair — Thu, 21 Mar 2019 03:13:23 GMT

The map that appears on my scheduling is wrong. My address is correct and I've already updated my new address in every field possible on my dashboard. Yet the map on the booking site still shows my old business location. Please help this is causing confusion with my clients.

My online booking link:

https://squareup.com/appointments/book/5184SDV2N7GZD/don-blair-hair-stylist-salon-kismet-phoenix-az

Re: Map Location Is Wrong

Ivywildesthetic — Thu, 21 Mar 2019 03:13:25 GMT

I just updated my address and am having the same issue . Is there any way to get this fixed? Thanks

Re: My map on my square site is wrong how can I change it?

puka — Fri, 22 Mar 2019 18:33:59 GMT

Hi @Mikebarber22 & @DonBlair - I've escalated your cases to our Appointments team so that they can take a look. They'll follow up with you via email so keep an eye out on your inbox.

Re: Map Location Is Wrong

Chad — Fri, 22 Mar 2019 20:02:15 GMT

Hello @makani-ilima, @DonBlair, and @Ivywildesthertic!

We've just updated your map locations. Can you double check that they're correct now? 🙂

Re: Map Location Is Wrong

DonBlair — Sat, 23 Mar 2019 02:03:48 GMT

Yes, thank you so much!

Re: My map on my square site is wrong how can I change it?

Invalidalien — Tue, 26 Mar 2019 12:22:19 GMT

I have exactly the same issue!!

I changed the address everywhere but the map is still showing the wrong address.

https://squareup.com/appointments/book/D1BS6CQATT3ZP/jessica-fournier-mont-saint-hilaire-qc

Re: My map on my square site is wrong how can I change it?

Helen — Wed, 27 Mar 2019 21:23:10 GMT

@Invalidalien I escalated this to our Appointments specialist and it seems like your map might be correct now? If not, please give our team a call so they can take another look and make sure the correct address is showing for your business.