thread Re: Unable to Verify Identity in Payments Troubleshooting

Unable to Verify Identity

AnwenTullet — Sat, 20 Sep 2025 07:22:20 GMT

I am a new user, attempting to purchase a card reader and thus signed up for an account.

As I am going through the process of verifying my identity, I agree to the process and when I click the "Let's Go" button to start taking pictures of my ID and a selfie, instead of allowing me to take photos, I am skipped ahead to a loading screen that says "Verifying your identity. This may take a minute" after which I am presented with an error message.

I have attempted this on 3 different browsers on 2 different devices and still get the same result.

I will give it some time and try later, in case it is an issue on the website end, but any further insight into this issue would be appreciated.

Re: Unable to Verify Identity

TheRealChipA — Wed, 04 Sep 2024 22:37:36 GMT

Hey @AnwenTullet. Before you try it again, it would be a good idea to clear your browser’s history, cache and cookies. It sounds like there is something there that might be causing problems, and clearing all of that should eliminate the issue. Good luck!

Re: Unable to Verify Identity

AnwenTullet — Wed, 04 Sep 2024 22:44:34 GMT

Hi,

I have attempted this with all cache, cookies, and browsing history cleared, and the issue still persists.

Re: Unable to Verify Identity

TheRealChipA — Wed, 04 Sep 2024 22:56:34 GMT

Sorry to mention it, then. Since you didn’t say that in your post, I didn’t know.

Re: Unable to Verify Identity

AnwenTullet — Wed, 04 Sep 2024 22:58:06 GMT

No worries, I was just following up to verify I have tried that 🙂

Re: Unable to Verify Identity

TheRealChipA — Wed, 04 Sep 2024 23:11:55 GMT

I’m going to tag a few Square moderators to see if they can help out.

@Kassi_ @_Violet @JJ_ @Katie_SQ