thread Re: Customer display beta app gone? in Payments Troubleshooting

[Resolved] Issues with the customer display beta app

LocavoreStore — Sat, 20 Sep 2025 14:53:34 GMT

The title of this thread has been edited from the original: Customer display beta app gone?

Did something happen to the customer display beta app? We got a phone survey (out of the blue) from someone at Square about it the other day, and the next day the app stopped responding. Tried reinstalling, but it doesn’t seem to be available anymore. Hoping it’s just an UPDATE bug, but I have a feeling it’s been pulled... We were probably a very few who actually used it.

Re: Customer display beta app gone?

VanKalkerFarms — Mon, 11 Feb 2019 16:30:22 GMT

it is still up but I haven't tried to download it. https://squareup.com/help/us/en/article/5492-customer-display

We don't use it now, I tried using it for a bit but it just wasn't worth the hassle I felt.

@Tom or @katieand any info on the customer display issue @LocavoreStore is facing?

Re: Customer display beta app gone?

Helen — Mon, 11 Feb 2019 18:28:16 GMT

Hello @LocavoreStore @VanKalkerFarms, sorry for the delay in this reply! We're aware there was an issue with the customer display beta app but our engineers have just implemented a fix.

Can you delete and reinstall the beta app one more time (sorry) and let me know here if you're still experiencing issues? Apologies again for the disruption this caused!

Re: Customer display beta app gone?

Howard — Mon, 11 Feb 2019 18:32:42 GMT

@LocavoreStore The issue should be resolved now and a new version is here to download. If you reinstall the app your issue should be resolved.

Re: Customer display beta app gone?

LocavoreStore — Mon, 11 Feb 2019 19:03:45 GMT

Thank you thank you! All is well