https://community.squareup.com/t5/Payments-Troubleshooting/my-Stand-recognizes-my-reader-but-will-not-take-a-card/m-p/109278#M27171 <P>Setting up stand with chip reader. I’m doing the tutorial, pushed button and got orange. Then I slid the reader back into its cradle. I put in a credit card w/chip but NOTHING!? No beep or 4 green lights?!</P> Sat, 20 Sep 2025 14:53:24 GMT Artist10 2025-09-20T14:53:24Z https://community.squareup.com/t5/Payments-Troubleshooting/my-Stand-recognizes-my-reader-but-will-not-take-a-card/m-p/109278#M27171 <P>Setting up stand with chip reader. I’m doing the tutorial, pushed button and got orange. Then I slid the reader back into its cradle. I put in a credit card w/chip but NOTHING!? No beep or 4 green lights?!</P> Sat, 20 Sep 2025 14:53:24 GMT https://community.squareup.com/t5/Payments-Troubleshooting/my-Stand-recognizes-my-reader-but-will-not-take-a-card/m-p/109278#M27171 Artist10 2025-09-20T14:53:24Z https://community.squareup.com/t5/Payments-Troubleshooting/my-Stand-recognizes-my-reader-but-will-not-take-a-card/m-p/109315#M27172 <P>At the top of the screen in your PoS app, do you have either a black bar that says "Reader Ready" or an orange bar that says "Reader Not Connected"? If there is no bar present the app isn't seeing the reader at all.</P> <P>&nbsp;</P> <P>There are troubleshooting steps <A href="https://squareup.com/help/us/en/article/5673" target="_blank">in this help article</A>, but the biggest thing is to make sure the reader is fully charged. Also, please note the reader will not work if your stand tablet isn't connected to the internet.</P> <P>&nbsp;</P> <P>&nbsp;</P> Mon, 11 Feb 2019 23:00:25 GMT https://community.squareup.com/t5/Payments-Troubleshooting/my-Stand-recognizes-my-reader-but-will-not-take-a-card/m-p/109315#M27172 ryanwanner 2019-02-11T23:00:25Z