thread Re: Cancel declined credit card transaction in Payments Troubleshooting

Cancel declined credit card transaction

ldgoldstein — Sat, 20 Sep 2025 14:53:20 GMT

Went to process a client's payment with a card on file, but credit card was declined. I want to cancel that transaction so that I may take payment from a different customer, but can't seem to cancel the original transaction. Help.

Re: Cancel declined credit card transaction

VanKalkerFarms — Wed, 13 Feb 2019 18:12:14 GMT

like you still haven't processed a payment so you are at the screen to take a payment on the transaction? you can clear a transaction from your shopping cart by clicking on the little down arrow above the cart and clicking clear items. or just delete each item by swiping it away or clicking the item in the cart and clicking delete.

Re: Cancel declined credit card transaction

NatSafe — Fri, 04 Sep 2020 12:27:43 GMT

I have the same problem. Using the app on android. There's no shopping cart, down arrow, etc.... I can't clear the transaction either

Re: Cancel declined credit card transaction

AshleyK — Sun, 06 Sep 2020 11:43:53 GMT

@NatSafe please delete/reinstall your app and restart/update your mobile device to see if that helps.