https://community.squareup.com/t5/Payments-Troubleshooting/My-clients-are-not-getting-their-appointment-reminders/m-p/112678#M26911 <P>I have the reminders set so that my clients get email and text &nbsp;reminders. 2 days and 2 hours before their appointment. They are not getting either</P> <P>&nbsp;</P> Sat, 20 Sep 2025 14:48:48 GMT Evshairapy 2025-09-20T14:48:48Z https://community.squareup.com/t5/Payments-Troubleshooting/My-clients-are-not-getting-their-appointment-reminders/m-p/112678#M26911 <P>I have the reminders set so that my clients get email and text &nbsp;reminders. 2 days and 2 hours before their appointment. They are not getting either</P> <P>&nbsp;</P> Sat, 20 Sep 2025 14:48:48 GMT https://community.squareup.com/t5/Payments-Troubleshooting/My-clients-are-not-getting-their-appointment-reminders/m-p/112678#M26911 Evshairapy 2025-09-20T14:48:48Z https://community.squareup.com/t5/Payments-Troubleshooting/My-clients-are-not-getting-their-appointment-reminders/m-p/112919#M26912 <P>Hello <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/159804">@Evshairapy</a>, I'm sorry to hear about the trouble.&nbsp;</P> <P>&nbsp;</P> <P>For this issue I recommend reaching out to our <A href="https://squareup.com/help/us/en/contact#" target="_blank">Customer Success Team</A>. Mainly because this will require the team to look at your notifications on the back end to make sure they're being sent out.&nbsp;</P> <P>&nbsp;</P> <P>Helpful Thread: <A href="https://www.sellercommunity.com/t5/Questions-How-To/Customer-Code-amp-Phone-Number-Where-is-it/m-p/34836#M17529" target="_blank">Customer Code and Phone Number - Where is it?</A>&nbsp;</P> Tue, 12 Mar 2019 22:53:08 GMT https://community.squareup.com/t5/Payments-Troubleshooting/My-clients-are-not-getting-their-appointment-reminders/m-p/112919#M26912 Chad 2019-03-12T22:53:08Z