thread Re: It keeps telling me I need a paid subscription to get a domain name and I already have one in Payments Troubleshooting

Issues with Square Online Subscription

RissaP — Sat, 20 Sep 2025 06:37:30 GMT

It keeps telling me I need a paid subscription to get a domain name and I already have one I have a paid subscription to square and have for around 2 years. I am trying to get a new domain name or secure my old one I had if possible and everytime I go to the screen to find a domain name it tells me I have to have a paid subscription and I have checked and it shows up on that page that I do have a paid one. Why is it not recognizing that I already have one, This is sidelining me for days in trying to move forward with getting the new domain name. Thank you in advance for your help.

Re: It keeps telling me I need a paid subscription to get a domain name and I already have one

Ellie_ — Wed, 16 Jul 2025 00:18:01 GMT

Hi there, @RissaP,

We would definitely like to take a look at this. For clarity, is it saying that you need a paid hosting plan, or is it asking you to purchase a domain? Are you able to send a screenshot of what you are seeing when trying to connect the domain?

Also, I noticed that this is your first post so I wanted to say welcome to the Square Community! 🥳 We are so happy to have you here.